No. In fact, creating an account gets you instant points. The only cost involved is when you purchase something from us, but we ship you the item AND give you points in return. Win-win!

We are very active on social media and post regularly; normal newsletter emails contain much of the same thing in our posts. However, loyalty members will receive exclusive content and deals that will not be shared on social media.

No. Only customers that are enrolled in our loyalty program (Members) can have full access to it to redeeming rewards and referring friends.

Points cannot be combined with pre-order items because they already receive a 5% discount at checkout.

No. We have elected to allow our customers to retain their points without them expiring. If at any time this policy changes, we will be sure to notify our members.

No. But we may implement a tiered loyalty program in the future.

If you have been around Sparkle Castle any length of time, you will know how much of an impact Epilepsy Awareness has on how we run our company. Aside from wrapping in purple paper, we donate regularly to the Epilepsy foundation and have specific sales events dedicated to fundraising.

While we don't yet have a program in place, we plan to eventually incorporate our Loyalty program to the furtherance of Epilepsy Awareness. Stay tuned!

We rely on marketing emails to inform our customers of the latest deals and newest items in our store. But we don't send out bogus daily emails that flood your inbox. We know how it feels and want to keep our notifications to information we think you would like to know.

No. Sparkle Points don't work anywhere but at sparklecastle.com

They are also not transferable and redeemable for cash.

Sparkle Rewards are only earned and redeemed on sparklecastle.com.

We use Facebook and Instagram as another way to reach customers, but our rewards program is used as an incentive for customers to purchase directly from us.

Please contact us and we work on getting it fixed for you.

Unfortunately, you may only use one redemption code per order. If you want to have a larger reward value, please contact us and we will assist you with combining your rewards for a larger redemption value.